Service operations
Tickets, SLAs, dispatch, projects, time, agreements, and technician accountability.
Introducing the MSP Operating Platform
One MSP. One operating platform.
Running an MSP should not require a PSA, RMM, documentation platform, workflow software, security-process tools, reporting products, and overlapping dashboards. ConnectPoint360 redesigns those capabilities as one connected MSP Operating Platform, built from the ground up by people who actually run an MSP.
One platform. One system of work. One price.
The stack problem
Your software stack keeps growing. Your operation should be getting simpler.
Most MSPs did not intentionally design their technology stack. Separate products were added as needs emerged, leaving the MSP to connect the information, maintain integrations, reconcile duplicate records, manage multiple contracts, and train the team across different systems.
Endpoint operations
Monitoring signals, device activity, alerts, remediation, and automation.
Knowledge & security
Documentation, configurations, credentials, procedures, access, and audit history.
Process & workflow
Escalation, recurring work, verification, operational controls, and communication.
Performance management
Technician activity, utilization, service measurements, and accountability.
Business intelligence
Margins, trends, scorecards, dashboards, client reporting, and QBRs.
A new category of MSP software
Beyond PSA. Beyond integrations.
A PSA manages professional services. An RMM manages endpoints. A documentation system manages information. A reporting platform displays measurements. An MSP Operating Platform is designed around the MSP itself.
The connection is not an integration. It is the product.
ConnectPoint360 connects the work, devices, documentation, automation, security processes, financial activity, operational measurements, and business intelligence required to operate the company.
1
Connected platform
6
Operational pillars
Designed from inside the industry
We did not study MSPs from the outside. We run one.
ConnectPoint360 grew from firsthand experience operating an MSP and working through duplicate information, overlapping dashboards, disconnected workflows, integration maintenance, reporting gaps, and operational questions that required several products to answer.
We stopped asking, “How do we make this stack work better?”
We started asking, “What would we build if the MSP itself were the starting point?” The answer became ConnectPoint360.
The platform architecture
Six connected pillars. One operating platform.
The capabilities MSPs currently assemble from multiple products, redesigned to work together natively.
MANAGE
Run the work.
Service boards, tickets, SLA management, dispatch, technician queues, projects, time, and accountability.
AUTOMATE
Keep the operation moving.
Monitoring signals, alerts, recurring-work detection, scheduled activities, communication, and workflow automation.
SECURE
Build control into the operation.
Role-based access, protected integration keys, credentials, MFA information, audits, and repeatable security processes.
DOCUMENT
Connect knowledge to the work.
Companies, sites, contacts, devices, procedures, configurations, credentials, and version-controlled knowledge.
BILL
Turn activity into revenue.
Timers, time entry, roles, rates, agreements, covered time, block hours, labor cost, margins, and accounting workflows.
GROW
Understand the business behind the work.
Owner dashboards, utilization, agreement performance, client profitability, trends, scorecards, and QBRs.
Native platform advantage
Integrated is not the same as connected.
The traditional stack
Different data models, duplicate client records, conflicting permissions, synchronization delays, multiple interfaces, separate reporting definitions, integration costs, and more places for workflows to fail.
The ConnectPoint360 model
One connected operational record, unified roles and permissions, native workflows, shared context, immediate visibility, one platform relationship, and one predictable price.
Operational intelligence
One answer, not seven dashboards.
MSP leaders do not need another screen showing isolated numbers. They need to understand why agreement margin changed, where technician capacity went, which clients create unplanned demand, what is driving SLA exposure, and which operational changes will improve profitability.
See the number. Know the reason.
Move from a dashboard measurement into the clients, agreements, technicians, tickets, time, devices, workflows, and costs behind it.
A simpler commercial model
One platform. One price.
Replace the cost and complexity of maintaining multiple overlapping products with one connected platform and one predictable platform price.
No reporting add-on
Operational intelligence belongs inside the platform.
No documentation add-on
Knowledge belongs where the work happens.
No integration tax
The connection is native to the product.
ConnectPoint360